Help for Providers

Getting Started

• How to download TouchCare
• How to log in to TouchCare
• How to view and connect with patients and colleagues
• How to begin and end a video call

Common Questions and Issues

• ★ The video or audio connection doesn’t work, what do I do?
• I'm not receiving incoming call notifications
• I can't hear the other person
• I can't see the other person during my call
• I need additional help
• Delays connecting

Product Features and Documentation

• How to change or reset your password
• How to log out of TouchCare
• How to add or change your profile photo
• How to schedule an appointment with a patient or colleague
• Managing Account Settings and Profile
• Create Invitations and Appointments using your device contacts