In order to receive incoming call notifications, you must have Notifications turned "On" and your sound turned all the way up.
To ensure that push notifications (and other required permissions) are correctly set for TouchCare on iOS:
- Go to Settings
- Scroll down to find the TouchCare app
- Tap TouchCare
- Turn each setting "On" so that they appear green. Your settings should look like the ones below
- Turn your volume all the way up. You can do this from the home screen by pushing the "Up" volume button on the side of your phone. Push this until the display shows full volume
Correct TouchCare Permissions Settings