In order to receive incoming call notifications, and to see and hear those notifications, you must have Notifications turned ON, and your sound turned all the way up.
To ensure that push notifications (and other required permissions) are correctly set for TouchCare:
- On iOS, go to Settings, and then scroll down to find the TouchCare and Tap TouchCare.
- There you will see the Settings for the TouchCare app. Make sure that all the items show Green for "On" - for Photos, Microphone, Camera, and Notifications. Your settings should look like the ones below
- Make sure that your volume is all the way up. From the home screen, push the "Up" volume button until the display shows full volume.
Correct TouchCare Permissions Settings