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The video or audio connection doesn’t work, what do I do?

The video or audio connection doesn’t work, what do I do?

Usually, when a call does not connect or is of poor quality, it is because of the network connection. We recommend that you use a private secure wi-fi connection or a reliable LTE / 4G connection.

Public, guest and 3G connections do not support our video platform.

Note: if you are on a LTE/ 4G connection, data rates will apply depending on the plan you have with your mobile carrier.

If you cannot establish a video connection after a few minutes, we suggest you call your patient. You can contact our Customer Support team, see below- “How do I reach Customer Support?”

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