Network issues can be due to:
- Incompatible Network settings
- Slow/insufficient network speeds
- Firewall issues
To Test Network compatibility, you can try using the Network Connectivity Doctor from OpenTok.
- On iOS in the App Store - Network Connectivity Doctor
- On Android at Google Play - Network Connectivity Doctor
Download this application and Run the Test to ensure that your network will support TouchCare.
We recommend at least 1Mbps up and down for reliable connectivity. Speedtest is a handy utility to test network speeds.
Make sure that speeds are sustained at >1Mbps
If there are still issues, there may be network configuration issues. Please have a one of your network administrators contact firstname.lastname@example.org to get our system requirements documentation and to ensure that firewalls are configured correctly.