How to check in to a video call

Tell a provider that you're ready to meet by checking in to a video call, whether it has been scheduled as an appointment or with a provider available for ad hoc video calls.

Check in to a scheduled video call

You may check in to a scheduled appointment beginning 5 minutes before its scheduled start.

Prior to check-in, give your provider more information: add photos to an existing appointment.

Check in to an ad hoc video call

If you think you may have a medical emergency, call 911. Do not rely on TouchCare.

Before checking in, ensure that you're familiar with the practice and provider's protocol for ad hoc video calls.

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